Case Manager for ILS and Tailored Day Programs

Description

Job Summary

Join us in making a difference at Home of Guiding Hands as we improve the quality of life for people with special needs.  As a Case Manager, you will provide oversight for the Independent Living (ILS) and Tailored Day programs.  You will supervise employees and ensure that they have the necessary support to help clients achieve their goals. This position will start off in a part-time capacity (10 hours/week) and grow overtime. HGH offers flexible schedules, medical/dental benefits, 403b retirement plans, paid sick and vacation time, mileage reimbursements, and technology stipends and perks, among other benefits.  Embark on a meaningful career with a leading non-profit.

Tasks, Duties, and Responsibilities

• Provide oversight of Independent Living and Tailored Day programs.
• Responsible for the hiring, training, monitoring, supervision, coaching, and evaluation of employees, establishing clear expectations and fostering a culture of compliance and accountability.
• Drive service utilization through staff engagement.
• Ensure accuracy and timely submission of payroll and billing data.
• Ensure quality services by monitoring and ensuring delivery of services in accordance with the ID Team.  Utilize customer service and problem-solving skills as needed to resolve issues.
• Process referrals and facilitate matching new clients with current staff members.
• Complete new client assessments and intakes.
• Maintain client charts and authorizations.
• Carry a caseload and provide direct client services as needed.
• Coordinate group social activities by planning and leading activities.
• Understand current local, state and federal law and regulations and apply knowledge to ensure compliance.
• Participate in outreach to educate the community about available services.
• Attend trainings and networking events to learn about best practices and form professional working relationships with industry professionals.
• Participate in audits conducted by monitoring bodies (SDRC and DDS).

Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all.  Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Qualifications

Knowledge, Skills, and Education

• High School Diploma or GED.
• Must have one of the following:
  • 3 years of experience in a human services delivery system, including at least one year in a comparable program; OR
  • Bachelor’s degree in a human services related field.
• Demonstrated ability to provide staff training, supervision, and planning.
• Read, write, speak, and understand English.  Bilingual in Spanish strongly preferred.
• Proficient in Microsoft Office programs including Word, Outlook, and Excel.
• Highly organized, with ability to follow through and consistently complete tasks by the deadline.
• Excellent interpersonal and communication skills with ability to directly address areas of concern.
• Ability to exercise sound judgement within general policy guidelines.
• A passion for excellence through teamwork, positive change, and communication.
• Must be 18 years of age or older at the time of hire.
• Must receive criminal record clearance from DOJ.
• Must have valid California Driver’s license, safe driving record, and have been licensed to drive at least 2 years.
• Must maintain current and adequate auto insurance.

Physical Requirements/Work Environment

The work environment for this position involves working in an office setting for the majority of the time, and on a less frequent basis meeting with clients in their homes and the community. While performing the duties of the job, the employee is regularly required to see, talk, hear, walk, bend, stoop, sit, stand, reach, and lift objects weighing up to ten pounds repeatedly during a shift.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services.  Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit: https://www.guidinghands.org/careers/

Salary : $27 - $30