Patient Access Representatives

Are you a friendly, detail-oriented professional with strong communication skills? Do you thrive in a mission-driven environment where you can make a meaningful impact on children and their families? If so, we'd love to have you on our Patient Access Representative team!

Position: Patient Access Representative
Shift: Flexible, Monday - Friday, between 8:30 AM - 5:00 PM
Employment Type: Part-Time
A Day in the Life
As a Patient Access Representative, your primary goal will be to ensure a safe, respectful, and positive experience for the children and families we serve. This role involves maintaining accurate client records, managing scheduling and demographic information, and delivering exceptional customer service, both in person and on the phone.

How This Position Contributes to our Mission

• Data Management: Input and verify client information, including insurance and authorization details, to ensure accurate record-keeping.
• Authorization Coordination: Track and manage authorizations for medically necessary services.
• Client Interaction: Deliver outstanding customer service in every interaction, making sure that clients feel valued and supported.
• Administrative Support: Perform clerical duties, such as processing records requests and maintaining organized client files.
• Collaborative Care: Participate in cross-departmental meetings to facilitate smooth client transitions and support case assignments.

Patient Access Representative Skills and Qualifications

• High school diploma or equivalent required; Associate’s degree in human services, healthcare, health information management, or information technology preferred
• 1-3 years of office experience required, with prior work involving insurance verification or coordination preferred
• Proficient in using computers and Microsoft Office applications
• Ability to work independently while maintaining strong collaboration with team members
• Highly organized with excellent attention to detail and time management skills

What You’ll Receive as a Valued Member of Home of the Innocents

• Growth Opportunities: Access to training, certification programs, and continued education to support your career development.
• Supportive Environment: Work within a Sanctuary Certified Organization focused on trauma-informed care, community support, and family empowerment.

Who We Are
Join Home of the Innocents, a 145-year-old non-profit, dedicated to supporting children and families in our community. Our mission is to enrich lives with hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we prioritize safety and recovery through trauma-informed practices. Our leadership is committed to developing a diverse, inclusive, and values-led workforce.

Home of the Innocents Impact

• Total service recipients in 2024: 3,562
• Campus size: 22 acres located near downtown Louisville
• Residential Treatment Program: Second largest in Kentucky
• Only dedicated emergency shelter in the city
• 13 different programs serving children and families, providing services such as:
• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health programs
• Kosair for Kids Complex Care Center (KCC): Only facility in Kentucky serving medically complex young adults and children, and 1 of only 12 in the nation.

If you are passionate about fostering a mission-driven workplace and shaping a positive organizational culture, we invite you to apply!