Manager, Sales Support

Are you passionate about enhancing people's work lives? Modern Woodmen of America is seeking a dynamic leader for our sales support team. This role involves supporting the sales efforts of our financial representatives nationwide, providing training on our sales systems and products, and assisting with individual sales situations as needed. If you excel at listening, communicating, and building relationships, this position is perfect for you!

Modern Woodmen of America is the nation’s third largest fraternal benefit society with assets over $18B. Fraternal benefit societies are unique membership organizations with peculiar names that pair the “member owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities:

• Manage the Sales Support department responsible for providing on-demand sales support for our financial representatives over the phone, through email, or virtually through Zoom/Teams.
• Provide product and sales skills education for our financial representatives virtually through Zoom/Teams and in-person Home Office schools.
• Oversee, support, and provide training for our Planning for Life sales system.
• Develop, promote, and provide training for our electronic and printed sales materials and tools.
• Train, motivate and develop staff to meet the current and future needs of the department and the Modern Woodmen. Challenge others to develop as leaders while serving as a role model and mentor.
• Monitor field production and identify regions, districts, and representatives that need improvement and additional education.
• Communicate with the field and identify success stories that may be incorporated into field education and home office messaging.
• Ensure the proper systems, procedures, measurements and quality control standards are in place for the department’s work. Review and update policies and procedures as technology and regulations change.
• Maintain discipline, resolve problems, determine performance and recommend promotions, transfers or terminations.
• Develop, model and maintain a positive and professional work environment. Collaborate with other areas of the home office as needed to help us meet our corporate goals.
• Complete an annual budget for the department.

What we need:

• Bachelor’s degree in business or related field and 7 years’ related experience.
• Designations and certifications: FINRA SIE, Series 6, 26 and 63 licenses or willingness to obtain them within one year of hire. CLU and/or ChFC plus FLMI are preferred. RICP and FICF are encouraged.
• Excellent interpersonal, analytical, written, and verbal communication skills.
• Organize and prioritize daily tasks while working independently.
• Anticipate and provide solutions to complex issues.
• Define expectations and make decisions.
• Lead others with purpose and clear direction.

What we offer:

• Pay: The annual salary range for this position is $100,000-$125,000. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time office focused position: 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7:00AM-9:00AM. Office focused positions work on-site due to the nature of the work and have limited remote days.
• Stability: Modern Woodmen has been Modern Since 1883_SM and exists for our members. We make long-term decisions that provide stability to our employees, financial representatives, and members.
• Respect for Personal Time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
•  Professional Growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great Culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A Beautiful Office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A Thriving Local Community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It’s home to more than our share of artists, festivals, and fun in every season.
• Exceptional Benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:

• Company-paid retirement plan
• Matching 401(k) Plan
• Employee Impact Bonus
• Medical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents’ premiums.
• Group Term Life Insurance
• Long-term and short-term disability.
• Voluntary benefits: Vision, Flexible Savings Accounts, Accident Insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.

Salary : $100,000 - $125,000