What are the responsibilities and job description for the Retail Store Manager position at Home Oil Company, Inc.?
Reports to: Supervisor
Home Oil Company is a fast-growing, family-owned business specializing in fuel and convenience store services, headquartered in Cowarts, Alabama. With decades of deep community roots, Home Oil is committed to delivering quality service while fostering a dynamic and supportive work environment. As a trusted name in the region, we pride ourselves on innovation, growth, and creating opportunities for our employees to thrive and advance in their careers.
A Retail Store Manager is responsible for overseeing the daily operations of a convenience store. The role involves managing staff, ensuring customer satisfaction, maintaining inventory, and meeting sales goals. Below is a detailed job description for the position:
Job Summary:
The Retail Store Manger ensures the efficient operation of the store by overseeing the management of day-to-day activities, including customer service, inventory control, staff management, and sales. This role requires strong leadership, organizational skills, and a keen understanding of retail operations.
Key Responsibilities:
Home Oil Company is a fast-growing, family-owned business specializing in fuel and convenience store services, headquartered in Cowarts, Alabama. With decades of deep community roots, Home Oil is committed to delivering quality service while fostering a dynamic and supportive work environment. As a trusted name in the region, we pride ourselves on innovation, growth, and creating opportunities for our employees to thrive and advance in their careers.
A Retail Store Manager is responsible for overseeing the daily operations of a convenience store. The role involves managing staff, ensuring customer satisfaction, maintaining inventory, and meeting sales goals. Below is a detailed job description for the position:
Job Summary:
The Retail Store Manger ensures the efficient operation of the store by overseeing the management of day-to-day activities, including customer service, inventory control, staff management, and sales. This role requires strong leadership, organizational skills, and a keen understanding of retail operations.
Key Responsibilities:
- 1. Staff Management:
- Hire, train, and supervise store employees.
- Develop staff schedules to ensure proper coverage.
- Monitor employee performance and provide feedback.
- Ensure that employees adhere to company policies and safety standards.
- 2. Customer Service:
- Provide excellent customer service by addressing customer complaints and resolving issues.
- Ensure that store staff are friendly, approachable, and helpful.
- Maintain a safe, clean, organized, and welcoming environment for customers and employees.
- 3. Inventory Management:
- Monitor inventory levels and place orders to ensure stock availability.
- Organize stock and manage the backroom to ensure quick access to inventory.
- Oversee stock rotation to minimize product spoilage or out-of-date goods.
- Track inventory records and manage product returns.
- 4. Sales and Financial Management:
- Manage store budgets and ensure cost-effective operations.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Implement strategies to drive sales, including promotional activities and customer loyalty programs.
- Responsible for completing store accounting and back-office paperwork in PDI.
- Maximize Hobo Pantry Store profitability by upselling, achieving our retail store supervisor’s goals and making sure our store team is performing at its highest level.
- 5. Store Operations:
- Ensure the store is open and closed according to the scheduled hours.
- Monitor store cleanliness, safety, and compliance with health regulations.
- Perform daily cash handling, including register reconciliation and managing the cash drawer.
- Ensure security measures are in place to prevent theft or loss.
- 6. Compliance and Safety:
- Ensure the store is compliant with local, state, and federal regulations, including health and safety standards.
- Monitor store for any potential hazards or violations and address them promptly.
- Ensure that the store is a safe and secure environment for both customers and employees.
- 7. Problem-Solving and Conflict Resolution:
- Address employee or customer conflicts in a timely and effective manner.
- Take ownership of customer complaints and resolve them to satisfaction.
- Handle operational problems, from product shortages to equipment malfunctions.
Qualifications:
- Education: High school diploma or equivalent; a degree in business, retail management, or a related field is a plus.
- Experience: Proven experience in retail management, ideally in a convenience store or similar environment.
- Skills:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to analyze and solve problems quickly.
- Knowledge of basic accounting, inventory management, and sales strategies.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand for long periods and lift items weighing up to 50 lbs.
- Ability to handle the physical demands of the job, including stocking shelves, cleaning, and organizing the store.
Compensation:
- Salary based on experience.
- Possible monthly bonuses based on sales performance metrics.
- Benefits, including health insurance and paid time off.
