What are the responsibilities and job description for the Shift Leader position at Home Oil Company, Inc.?
Reports to: Store Manager
Home Oil Company is a fast-growing, family-owned business specializing in fuel and convenience store services, headquartered in Cowarts, Alabama. With decades of deep community roots, Home Oil is committed to delivering quality service while fostering a dynamic and supportive work environment. As a trusted name in the region, we pride ourselves on innovation, growth, and creating opportunities for our employees to thrive and advance in their careers.
Job Summary: The Assistant Manager will assist the Store Manager in overseeing the daily operations of a convenience store. This includes managing store staff, ensuring inventory levels are adequate, maintaining store cleanliness and organization, and delivering exceptional customer service. The Assistant Manager will step in for the Store Manager in their absence, ensuring smooth store operations and contributing to the overall success of the store.
Key Responsibilities:
Home Oil Company is a fast-growing, family-owned business specializing in fuel and convenience store services, headquartered in Cowarts, Alabama. With decades of deep community roots, Home Oil is committed to delivering quality service while fostering a dynamic and supportive work environment. As a trusted name in the region, we pride ourselves on innovation, growth, and creating opportunities for our employees to thrive and advance in their careers.
Job Summary: The Assistant Manager will assist the Store Manager in overseeing the daily operations of a convenience store. This includes managing store staff, ensuring inventory levels are adequate, maintaining store cleanliness and organization, and delivering exceptional customer service. The Assistant Manager will step in for the Store Manager in their absence, ensuring smooth store operations and contributing to the overall success of the store.
Key Responsibilities:
- 1. Staff Supervision and Training:
- Supervise and lead store employees.
- Provide training to new employees, ensuring they understand company policies, procedures, and customer service expectations.
- 2. Customer Service:
- Ensure a high level of customer service, addressing customer inquiries, concerns, and complaints promptly and professionally.
- Maintain a welcoming and friendly store atmosphere for customers.
- Assist customers with locating products, making purchases, and checking out.
- 3. Inventory Management:
- Monitor inventory levels and assist in ordering merchandise to maintain stock.
- Organize inventory displays and ensure the store is well-stocked with popular items.
- Perform regular inventory checks and assist in stock audits.
- Ensure proper rotation of products to minimize spoilage and waste.
- 4. Store Operations:
- Assist in opening and closing the store, ensuring all security and operational protocols are followed.
- Oversee store cleanliness, including floors, shelves, restrooms, and exterior areas.
- Monitor store safety and security procedures, addressing any potential hazards.
- Ensure the store is visually appealing and well-maintained at all times.
- 5. Financial and Cash Management:
- Handle cash transactions, process credit/debit payments, and ensure accurate cash register operations.
- Responsible for completing store accounting and back-office paperwork in PDI when the store manager is off.
- Ensure the store meets sales and revenue goals.
- 6. Store Maintenance:
- Maintain cleanliness and orderliness in the store, including aisles, shelves, checkout areas pumps, parking lot and restrooms.
- Ensure the store environment is welcoming and safe for customers.
- 7. Compliance and Regulations:
- Ensure that the store is in compliance with health, safety, and labor regulations.
- Ensure that employees are following all company policies and procedures.
- Maintain knowledge of store policies and ensure proper implementation.
- 8. Problem-Solving and Conflict Resolution:
- Address employee or customer conflicts in a timely and effective manner.
- Take ownership of customer complaints and resolve them to satisfaction.
- Handle operational problems, from product shortages to equipment malfunctions.
Qualifications:
- High school diploma or equivalent
- Previous experience in a retail or convenience store setting, preferably in a supervisory role.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Basic math and cash handling skills.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work nights, weekends, and holidays.
Physical Requirements:
- Ability to stand for long periods of time.
- Occasional lifting of items up to 25-50 pounds.
- Ability to perform tasks such as restocking shelves and cleaning the store.
Working Conditions:
- Retail environment with fluctuating customer volume.
- May require working in varying weather conditions (e.g., if managing outdoor displays).
- Typical shifts include evenings, weekends, and holidays.
