What are the responsibilities and job description for the Store Associate position at Home Oil Company, Inc.?
Reports to: Store Manager/Assistant Manager
A Convenience Store Associate is a frontline role that involves providing excellent customer service while assisting with various sales tasks in a convenience store setting. This position typically focuses on ensuring a positive shopping experience for customers, managing sales transactions, and maintaining the store's appearance. Here are some key responsibilities and skills associated with this role:
Job Summary:
A Convenience Store Associate is a frontline role that involves providing excellent customer service while assisting with various sales tasks in a convenience store setting. This position typically focuses on ensuring a positive shopping experience for customers, managing sales transactions, and maintaining the store's appearance. Here are some key responsibilities and skills associated with this role:
Job Summary:
- 1. Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide product recommendations, answer questions, and address customer concerns.
- Handle customer complaints or issues and resolve them promptly.
- 2. Sales Transactions:
- Operate the cash register, process sales, and handle cash, credit, or debit transactions.
- Ensure accurate pricing and promote current offers or promotions.
- Suggest upsells or additional products that complement customer purchases.
- 3. Product Knowledge:
- Stay informed about the store’s product offerings and ensure shelves are stocked.
- Be aware of store promotions, seasonal products, and special deals.
- 4. Inventory Management:
- Monitor product levels and help restock shelves or coolers.
- Organize products, ensuring they are neatly displayed and properly labeled.
- Conduct regular inventory checks and report any discrepancies.
- 5. Store Maintenance:
- Maintain cleanliness and orderliness in the store, including aisles, shelves, checkout areas pumps, parking lot and restrooms.
- Ensure the store environment is welcoming and safe for customers.
- 6. Security and Loss Prevention:
- Watch for potential theft or suspicious behavior and report it to store management.
- Follow company policies regarding cash handling, store security, and inventory loss.
Skills Required:
- Communication Skills: Ability to interact effectively with customers and team members.
- Customer Service Skills: Friendly, patient, and approachable demeanor.
- Sales Abilities: Capable of promoting and upselling products.
- Attention to Detail: Ensuring products are stocked and displayed correctly.
- Basic Math Skills: Handling transactions, making change, and working with inventory.
- Time Management: Managing busy periods and prioritizing tasks effectively.
- Physical Stamina: Ability to stand, walk, and perform manual tasks like restocking.
Work Environment:
- Convenience stores often operate 24/7, so shifts can vary, including nights, weekends, and holidays.
- The role may require working alone or as part of a team, depending on the time of day.
This role is crucial for maintaining smooth store operations and providing a positive customer experience in convenience store environments.
