Scheduling Navigator

Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.

SUMMARY: The Intake Department is a core part of HPG. The Scheduling Navigator will play a critical role in this department by aiding any new patient that requires Medical Services.

QUALIFICATIONS & ATTRIBUTES:

• High school diploma or GED.
  • Post high school education is advantageous.
• Proven experience working in a medical office.
• Working knowledge of medical terminology and medical insurance plans.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Good organizational skills.
• Good interpersonal skills.
• Aptitude in problem-solving, critical thinking, and decision-making.
• Outstanding time management skills.
• Good written and verbal communication skills.
• Strategic thinking and analytical skills.
• MA/CNA Certification.
• Reliable Broadband internet for computer connection (Wi-Fi).

MAJOR AREAS OF RESPONSIBILITY:

• Live the mission of the organization.
• Ensure accuracy and efficiency in gathering patient information, verifying insurance, and completing necessary paperwork.
• Coordinate new or established patient appointments based on physician availability and patient preference, ensuring timely scheduling and follow-up.
• Call new patients for feedback on their introduction to the company, ensuring they are aware of upcoming appointments.
• Maintain HIPAA and confidentiality standards in accordance with all state and federal regulations.
• Collaborate with other departments, providers, and staff as needed for compliance and assistance.
• Perform additional tasks as assigned by management to ensure patients are scheduled in a timely manner.
• Conduct pre-procedure phone calls and confirm appointment times with patients.
• Review and address patient discharges and hospitalizations.
• Prepare scheduling for patients needing diagnostic tests, imaging, and blood work per provider instructions.
• Maintain constant communication with providers.
• Ensure new admits and discharges are addressed per the workflow chart.
• Respond to Teams messages, emails, and voicemails daily, ensuring all are addressed before clocking out.
• Manage appointments, reschedules, and cancellations.
• Maintain, review, and update census data daily.
• Coordinate appointments with patients and their caregivers for consultations, evaluations, treatments, and follow-ups.
• Gather existing and new patient information efficiently and accurately.
• Conduct daily reports about new patients received and scheduled.
• Additional tasks as assigned by manager.