Sales Support Representative

Description

Who is Home Service Oil?  

At Home Service Oil Company, we are a local, family-owned business, deeply ingrained in our community since 1930.  We understand that our employees are just as valuable as the customers we serve and are dedicated to developing our teams.  We provide top notch service to our customers through our wholesale fuel division and distribution warehouse.  Additionally, we own and operate nine express mart convenience stores, where our goal is to make every day better for each and every customer.  We have always said “Service is our middle name,” and even today we strive to provide excellent service to all our customers and treat them as a part of our Home Service Oil family.  

About you:  

You are a passionate and highly motivated individual.  You take pride in your work and strive for the best.   

About the job:  

The Sales Support Representative plays a pivotal role in delivering exceptional customer service and supporting our sales efforts. As a key point of contact for our clients, you'll excel in addressing their needs with professionalism and efficiency. Your responsibilities will include providing top-notch customer service, processing orders, resolving inquiries, and maintaining accurate records. Additionally, you will foster relationships with customers through on-site visits to ensure client satisfaction.  

Duties and Responsibilities 

• Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. 

• Offer internal sales support by assisting the sales team with order processing, generating quotes, and maintaining sales records. 

• Maintain accurate customer records and documentation to track interactions, orders, and feedback for future reference and analysis. 

• Use CRM for task tracking and action item scheduling. 

• Communicate directly with customers who are not assigned to specific representatives. 

• Handle all service calls for customer sites. 

• Review and authorize invoices from sites for rebilling or funding by HSO. 

• Manage and update the sales database. 

• Coordinate the ordering of site surveys 

• Cultivate strong relationships with customers through regular communication and on-site visits to understand their needs and preferences. 

• Act as a liaison between customers and internal departments to ensure smooth order fulfillment and timely resolution of any issues. 

• Stay informed about Brand image standards, products, services, and promotions to effectively educate customers, maintain image requirements, and promote sales. 

• Continuously seek ways to improve customer satisfaction and retention through proactive communication and personalized support. 

Qualifications

Required Skills 

• Excellent written and verbal communication skills.  

• Excellent organizational skills and attention to detail.  

• Great interpersonal skills. 

• Time management skills with proven ability to meet deadlines.  

• Ability to function well in a fast-paced environment.  

• Proficient with Microsoft Office Suite or related software.  

• Strong problem-solving skills and a proactive attitude.  

Benefits 

• Medical, Dental and Vision  

• Short Term Disability 

• 401K Retirement plan with employer matching 

• PTO Time 

• Paid Holidays 

• Mileage Reimbursement  

• Cell Phone Reimbursement 

Equal Employment Opportunity (EEO) Statement: 

express mart is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Express Mart complies with applicable state and local laws governing nondiscrimination in employment in all our locations.