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Home Surplus is hiring: Kitchen Designer in Bellmawr

Home Surplus
Bellmawr, NJ Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/14/2025

Job Description

Job Description

Salary : Company

Home Surplus is a retail warehouse superstore for kitchen cabinets, bathroom vanities, doors, and more, featuring in-stock products, expert design, and reliable service. Home Surplus aspires to be the first choice of contractors and consumers. After operating as a single location for over 40 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

Position

The Kitchen Designer is a customer-facing team member who will deliver outstanding customer experiences while increasing sales. The position reports to the Customer Experience Manager.

Primary Responsibility

Manage the design process from first in-store interaction through ordering, while ensuring :

  • Accurate layouts, measurements, and quotes
  • Design options that meet customer requirements regarding budget, quality, and aesthetics
  • Proactive follow-up communication with the customer in order to close sales
  • Complete and accurate sales orders
  • Straightforward communication and realistic fulfillment timelines in order to manage customer expectations.

Additional Responsibilities

  • Meet or exceed customer expectations via an encouraging, well-informed, consultative approach in order to drive repeat and referral business.
  • Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
  • Use company systems to communicate with precision and drive process efficiency.
  • Gather competitive intelligence and customer feedback, and communicate that information to managers to foster a culture of continuous improvement.
  • Work collaboratively with team members across functions in order to deliver outstanding customer service and make Home Surplus a great place to work.
  • Requirements

  • Must have design experience with 2020 or similar space planning, design, and visualization software.
  • Outstanding listening skills.
  • Warm. Enjoys interacting with people.
  • Willing to ask relevant questions in order to deliver designs that sell.
  • Detail-oriented, with outstanding follow-through.
  • Enthusiastic team player.
  • Consistent, reliable, punctual. Organized.
  • Professional presentation. Strong verbal communication and above average written communication skills.
  • Balance of courage and humility. Owns mistakes, asks for help, and addresses problems before they escalate.
  • Balance of moderate creativity and a willingness to follow basic sales funnel processes.
  • Brings familiarity with kitchen fixtures and the basics of residential construction.
  • High school diploma or equivalent (GED).
  • Ability to work a flexible schedule based on department and store needs.
  • Moderate flexibility, including the ability to work some Saturdays, in keeping with a traditional retail environment.
  • Speaks and understands English clearly. Fluency in other languages a plus.
  • Physical / Environmental Requirements :

    Work is performed in a showroom / warehouse retail environment during traditional retail business hours. Physical requirements include :

  • Extended periods of time working at a desktop computer.
  • Extended periods of time standing.
  • Speaking in person, on the phone, and by video.
  • Limited travel to properties to measure, etc.
  • Compensation

  • Competitive base salary / wage based on experience and skill level.
  • Monthly bonus program
  • Benefits : Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
  • Advancement opportunities related to the continued rapid growth of the company.
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