What are the responsibilities and job description for the Outside Account Manager position at Home Surplus?
Pro Experience Manager (PXM)
Company Overview
Castle Wholesalers is a rapidly growing retail store specializing in cabinets, doors, and more. We offer in-stock products, expert design services, and outstanding customer support—all at competitive prices. Founded 60 years ago, we joined Home Surplus in 2022 and now operate five locations in New Jersey and Maryland.
Position Summary
The Pro Experience Manager (PXM) is responsible for acquiring and nurturing relationships with Pro customers - contractors, installers, small business owners, etc. Reporting to the Chief Experience Manager (Store Manager), this role focuses on business development and sales growth.
Key Responsibilities
- Identify and engage new Pro customers through calls, emails, and in-person meetings.
- Generate leads through research, networking, and referrals.
- Understand customer needs and provide tailored solutions.
- Maintain and track prospecting records using Salesforce.
- Conduct store tours and introduce customers to key team members.
- Organize Pro events and represent the company at industry events.
Qualifications
- Minimum 2 years of outside sales experience in retail or distribution.
- Valid driver’s license, reliable vehicle, and proof of insurance.
- Strong sales and business development skills.
- Confident in cold calling and face-to-face meetings.
- Excellent relationship manager.
- Organized, resilient, and energetic.
- Basic knowledge of home construction and renovation.
- Preference for bilingual English/Spanish.
- Excellent communication and problem-solving abilities.
- Comfortable with technology and data analysis.
- Professional, detail-oriented, and proactive.
- Familiarity with cabinetry products is beneficial.
Work Environment & Physical Requirements
- 65% in the field, 35% in store.
- Prolonged periods of computer use, walking, and standing.
- Exposure to a moderately noisy retail environment.
Compensation & Benefits
- Competitive salary with monthly and annual bonuses.
- Comprehensive health, vision, dental, disability, and life insurance.
- Paid time off (PTO) and 401(k) retirement plan.
- Mileage reimbursement and expense coverage.
- Exciting career growth opportunities within a fast-expanding company.
