Store Manager

Company

Home Surplus is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Home Surplus aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After operating as a single location for over 40 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

Position

The Chief Experience Manager (CXM) is a Store Manager who leads the retail showroom, warehouse and office operations, and Pro sales. The CXM reports to the Regional Head of Stores, who reports to the CEO. The CXM will grow store sales, while developing staff and improving processes to deliver outstanding customer experiences that drive repeat and referral business. The CXM owns the whole box.

Primary Responsibility

Contribute to and execute the annual business plan to achieve rapid revenue and profit growth via:

• Ensuring outstanding customer experiences that drive repeat and referral business.
• Driving new customer acquisition as well as increased share of account with existing customers.
• Demonstrating consistent energy, proactive communication, and responsibility.
• Effective hiring, retention, and development of store staff.
• Inspirational leadership and coaching of the store team to ensure that each member meets individual metrics.
• Oversight of inventory to ensure appropriate in-stock levels to fulfill Grab and Go and In-Stock value propositions.
• Attention to important details.

Additional Responsibilities

• Optimize team culture and cooperation.
• Manage store-controlled expenses.
• Collaborate with peer and corporate leaders to ensure reliable order fulfillment and consistently accurate communication with customers.
• Provide feedback to merchandising re trends, product requests from customers, etc.
• Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
• Use company systems to communicate with precision and drive process efficiency.

Requirements

• Approaches the business with an entrepreneurial sense of ownership.
• Authentic, inspiring team builder.
• Proven experience leading stores or multiple functions in retail or a high-touch distribution environment with thousands of customers.
• Professional presentation. Strong verbal communication and above average written communication skills.
• Has experience in startup and/or rapid growth multi-channel organizations.
• Servant-leader who removes obstacles and engages with each member of the team.
• Solid business and financial acumen.
• Naturally curious. Energized by understanding every aspect of the business.
• Open and direct. Has the courage to address issues promptly and effectively.
• Collaborative, not territorial. Works well with others to achieve company goals.
• High interpersonal intelligence.
• Great listener who is also self-aware.
• Fosters mutual respect and appreciation for diversity.
• Can interact with employees, customers, and corporate leaders on the same day.
• Always ready to play offense in order to drive growth.
• Demonstrates a consistent sense of urgency and a strong work ethic.
• Balance of vision and attention to detail.
  
• Comfortable using technology on a daily basis.
• Unquestioned integrity.
• Moderate flexibility, including the ability to work on Saturdays, in keeping with a traditional retail environment.
• Speaks and understands English clearly. Fluency in other languages a plus.
• Preference for familiarity with residential construction or the home improvement industry, especially kitchen fixtures
• Balance of courage and humility. Owns mistakes, asks for help.
• Has the potential to advance to positions of greater responsibility, but allows those 
opportunities to present themselves. An organization-builder, not a resume-builder.

Physical/Environmental Requirements: 

Work is performed in a showroom/warehouse retail environment during traditional retail business hours.  Physical requirements include:

• Extended periods of time working at a computer.
• Extended periods of time walking and standing.
• Speaking in person, on the phone, and by video.
• Limited travel in the local market and to company meetings.

Compensation

• Competitive salary plus quarterly bonuses.
• Benefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
• Advancement opportunities related to the continued rapid growth of the company.