What are the responsibilities and job description for the Operations Manager position at Home Sweet Home?
We’re Hiring an Operations Manager!
Join the Leadership Team at Home Sweet Home Cleaning & Gardening LLC
Are you a natural problem solver with a heart for people and a mind for systems? Do you thrive in a fast-paced environment where no two days are the same? Home Sweet Home Cleaning & Gardening LLC is growing—and we’re looking for a passionate, detail-oriented Operations Manager to lead and support our incredible field team!
About the Role:
As our Operations Manager, you’ll be the behind-the-scenes backbone that keeps our team running smoothly. You’ll work closely with leadership and field technicians to ensure quality service, efficient scheduling, and team accountability—while building a supportive, high-performance culture.
This full-time, in-office leadership position is based in Sangerfield, NY and comes with hiring and firing authority. You’ll be responsible for building and managing a team that lives up to our high standards.
What You’ll Do:
- Monitor daily operations and staffing to ensure seamless service delivery
- Manage emergency time off and enforce attendance policies
- Conduct field quality checks and coach team members for improvement
- Collaborate with the office team to align on hiring, scheduling, and client needs
- Support new hires through check-ins, mentoring, and training oversight
- Track team KPIs (hours worked, satisfaction scores, re-cleans, etc.)
- Lead or co-lead team meetings and recognition efforts
- Handle discipline and performance improvement plans
- Ensure equipment is maintained and organized
- Interview, hire, onboard, and—when necessary—terminate staff in alignment with company values and performance standards
- Step in with solutions when things get messy—literally or figuratively!
What We’re Looking For:
- Prior leadership, operations, or management experience
- Strong communicator who can balance empathy with accountability
- Proven experience interviewing, hiring, and managing team performance
- Organized, tech-comfortable, and skilled at managing moving pieces
- Calm under pressure and quick on your feet
- Someone who loves solving problems and uplifting teams
Why work With Us?
- Competitive salary performance bonuses
- Supportive leadership and a mission-driven, woman-owned company
- Flexibility and autonomy with space to grow
- An award-winning team culture where you’re seen, valued, and heard
Location: Sangerfield, NY– a in person position
Schedule: Full-time
Apply Today
If you’re ready to be the glue that holds a rockstar team together—and help us grow with heart—send your resume and a short note about why you’d be a great fit to homesweethomehl@gmail.com.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Have you ever been responsible for hiring and terminating employees?
- Are you comfortable are you using technology and software for scheduling, communication, and tracking KPIs?
Experience:
- Manager: 3 years (Required)
Ability to Commute:
- Waterville, NY 13480 (Required)
Work Location: In person
Salary : $55,000 - $60,000
