What are the responsibilities and job description for the Customer Service and Sales Representative position at Home Telecom, LLC?
Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.
Job Summary and Objective
Provide an exceptional experience for internal and external customers via inbound/outbound calls, chat, and or email related to billing inquiries, payment arrangements, and orders for new, and existing services. Utilize effective listening, and open-ended questions to identify, meet and exceed customer needs and values. Maximize revenue growth by proactively offering and promoting Home Telecom products and services including but not limited to phone, internet, video, home automation, and security. Deescalate customers, and reduce churn by resolving customer concerns related to products, services, and or experiences with Home Telecom. Support other internal departments as needed. Placing and scheduling service orders for residential customers for new services and changes to existing services. Logging trouble tickets. Other duties as assigned by management. Ideal candidates for this position are eager to help others, with a positive, enthusiastic attitude, and a competitive spirit. This position carries a sales quota with associated commission. This is not a work-from-home opportunity.
