What are the responsibilities and job description for the Account Support Representative Sales position at Home Telephone ILEC,LLC?
At a Glance:
- Are you a client-focused and growth-motivated business-to-business service and sales expert?
- Do you want to assist customers with choosing services and recommend the right products?
- Do you have the ability to persuade? Are you excited about pleasing customers with great customer service?
- Do you want to proactively follow up with existing customers and make sure they are happy with their services?
Our Company:
At Home Telecom, our goal is to foster an engaging work environment that encourages our team
members to reach their full potential. We promote a culture of continuous improvement that
celebrates integrity, innovative thinking, and dedication to consistently exceeding customer
expectations.
Home Telecom is a 120 year old fourth, fourth-generation family-owned provider of fiber-based technology
solutions that believes connectivity is fundamental to the progress of every organization. We are
committed to helping our customers achieve greater business success by providing solutions designed
to meet their evolving needs. The broad Home Telecom portfolio includes networking and
communication services solutions: Internet access, Ethernet access and networks, and Voice and TV
solutions. For more information, visit https://www.homesc.com.
Highlights:
As a customer-centric Account Support Representative, you focus on showcasing the ways our
solutions simplify client efforts and improve efficiency. You are passionate about communicating
our products to new customers who call us and our existing customer base. Through your expertise of
the client’s current and future needs, you outline uniquely beneficial combinations of our
products. You thrive in an office position and excel at providing great customer service to your
clients. You report directly to the Commercial Sales Manager for goals, guidance, and assistance.
What you will do:
- Bean impactful member of the sales team through the achievement of monthly revenue and churn
- Consult with prospective clients and develop tailored product solutions for their complex
- Assist customers that contact you looking for assistance with their services.
- Provide proactive calls to follow up with our existing customers on a quarterly basis.
- Maintain quality service and encourage retention through coordinated efforts with the Sales,
- Accurately maintain the client database to generate sales activity reports.
- Develop key sales skills by attending sales meetings and participating in training
Required keys for success:
- Three or more years of sales or customer service experience, willing to learn how to
- Strong relationship building, negotiation, and closing skills.
- Deadline-driven with the ability to manage change and shifting priorities
- Quick learner within a team environment
- Valid driver’s license, safe driving record, and availability to travel locally
How you will stand out from the crowd:
- Experience with client relationship management (CRM) systems such as Salesforce or other sales
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experienced selling telecommunications and network products and services
Your Education:
- High School Diploma or equivalent (required)
- Bachelor’s Degree in a business-related field (preferred)
Home Telecom reaffirms its commitment to providing equal opportunities for employment and
advancement to qualified employees and applicants. Individuals will be considered for positions for
which they meet the minimum qualifications and can perform without regard to race, color,
gender, age, religion, disability, national origin, veteran status, sexual orientation, gender
identity, or any other basis protected by federal, state, or local laws.
