What are the responsibilities and job description for the Customer Service and Sales Representative position at Home Telephone ILEC,LLC?
Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.
Job Summary and Objective
Provide an exceptional experience for internal and external customers via inbound/outbound calls, chat, and or email related to billing inquiries, payment arrangements, and orders for new, and existing services. Utilize effective listening, and open-ended questions to identify, meet and exceed customer needs and values. Maximize revenue growth by proactively offering and promoting Home Telecom products and services including but not limited to phone, internet, video, home automation, and security. Deescalate customers, and reduce churn by resolving customer concerns related to products, services, and or experiences with Home Telecom. Support other internal departments as needed. Placing and scheduling service orders for residential customers for new services and changes to existing services. Logging trouble tickets. Other duties as assigned by management. Ideal candidates for this position are eager to help others, with a positive, enthusiastic attitude, and a competitive spirit. This position carries a sales quota with associated commission. This is not a work-from-home opportunity.
Duties or Activities Required by Job (In Order of Importance)
- Taking applications for new services with an emphasis on maximizing the sale of all Home Telecom products and services, including but not limited to telephone, video, internet, and security, Assisting customers with changes to existing services with priority on the up-selling of Home Telecom products. Answering customer inquiries regarding monthly statements and assisting customers with payment arrangements.
- Handling billing inquiries and payment arrangements Special Projects
- Other duties as directed by management.
Education: High School Diploma or GED
Related Experience: Two (2) years of experience
Home Telecom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. EOE
