Front Desk Agent

Front Desk Agent

Position Overview: You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

Responsibilities:

• Greet guests upon arrival with a warm and sincere welcome.
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.
• Issue keys while ensuring utmost safety and confidentiality.
• Maintain and protect guest privacy and discretion.
• Settle guest accounts while ensuring all services standards are followed.
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies.
• As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
• Drive revenue through room upsells and cross-promotion of other hotel outlets.
• Builds strong rapport with support departments.
• Create reservations for guests who are at the desk or who call in after hours.
• Consistently offers professional, engaging and friendly service.
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate.
• Other duties as assigned

Requirements:

• Ability to work all shifts including overnights, weekends, and holidays.
• Previous experience in Front Office operations preferred.
• Proficiency in English required, bilingual is an asset.
• Excellent written/verbal communication, coaching and interpersonal skills.
• Strong guest service orientation, utilizing empathy and creative thinking.
• Ability to work well under pressure.
• Thrives in a fast-paced environment.

Physical:

• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Who We Are

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

What You Can Expect -

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Hotel Discounts
• Safe Work Environment
• Creating memorable experiences one guest at a time
• Opportunities to give back to the community through our global focus efforts

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Ability to Commute:

• Cranberry Township, PA 16066 (Required)

Ability to Relocate:

• Cranberry Township, PA 16066: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $16