What are the responsibilities and job description for the Hotel Night Operations Specialist position at Home2 Cranberry?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional guest services while maintaining accurate financial records. This position requires strong customer service skills and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in all reports.
- Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Maintain a welcoming atmosphere for guests, ensuring that all interactions reflect the hotel's commitment to hospitality.
- Prepare daily revenue reports and balance cash drawers at the end of each shift.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with any emergencies or situations that may arise during night hours, ensuring guest safety and satisfaction.
Requirements
- Previous experience in hotel management or as a Night Auditor is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with hospitality software and front desk operations is a plus.
- Excellent attention to detail and organizational skills.
- Ability to work independently during overnight shifts while managing multiple tasks efficiently.
- A commitment to providing exceptional guest services in a resort or hotel setting.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during nighttime hours.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 16.00 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Overnight shift
Ability to Commute:
- Cranberry Township, PA 16066 (Required)
Ability to Relocate:
- Cranberry Township, PA 16066: Relocate before starting work (Required)
Work Location: In person
Salary : $17