What are the responsibilities and job description for the Hotel Dual General Manager position at Home2 Suites and Tru by Hilton?
The NEW Dual brand Home2 Suites and Tru by Hilton Hotel is now hiring a General Manager! This property is owned and operated by NCG Hospitality.
The Home2 Suites and Tru is currently under construction and will be opening late fall. NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties, recently winning 2024 Top Work Place AZ Central award.
Located near the Coconino National Forest and Lowell Observatory, the 105,000 sq ft Home2 Suites & Tru property features a total of 204 guestrooms, an indoor pool, two outdoor patios, a gaming zone, and a bar in the shared lobby.
The Home2 Suites and Tru is currently under construction and will be opening late fall. NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties, recently winning 2024 Top Work Place AZ Central award.
Located near the Coconino National Forest and Lowell Observatory, the 105,000 sq ft Home2 Suites & Tru property features a total of 204 guestrooms, an indoor pool, two outdoor patios, a gaming zone, and a bar in the shared lobby.
About the Role
Make your mark on a NEW hotel in Flagstaff, AZ. This is more than just a management position, it’s an opportunity to create a culture of excellence, inspire a new team, and establish this property as a top choice for travelers.
Key Responsibilities
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Leadership & Team Development:
- Lead, mentor, and inspire a dynamic team of guest service professionals.
- Provide consistent coaching and feedback to help team members grow and succeed.
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Problem Solving & Decision Making:
- Assist in creating and managing the operations plan for a new property
- Be part of conversations shaping the future of the dual brand hotel
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Operational Excellence:
- Plan, develop, coordinate, and implement the day-to-day operations of the property
- Ensure seamless collaboration with other departments to uphold the guest experience and drive operational efficiency.
- Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan.
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Safety & Compliance:
- Maintain a safe and secure environment by adhering to safety standards and policies.
- Conduct regular audits to ensure compliance with company, brand, and regulatory guidelines.
The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
- Bonus programs
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
- Bonus programs
What we are looking for
- College degree or at least five years of related work experience in business management, hospitality or related field
- Previous General Manager experience preferred
- Hilton brand experience
- Strong leadership qualities
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
NCG Hospitality is an Equal Opportunity Employer.
