What are the responsibilities and job description for the Hotel Housekeeping Manager position at Home2 Suites Asheville Biltmore Village?
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!
With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.
Join us as a Housekeeping Manager at our Home2 Suites by Hilton Asheville – Biltmore Village located at 61 Thompson St. Asheville, NC 28803 (Room Count:117)
Successful Candidate will be able to:
Available to work any day of the week
Minimum 2 years hotel experience
Minimum of 2 years management experience
Bi-lingual (Spanish & English) preferred
Previous Hilton Extended Stay Brand preferred
Must possess excellent public relations skills and warm and friendly attitude
Summary
Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.
Job Duties
Interviews, selects & train associates
Motivates staff through positive reinforcement, and leading by example
Provides input during the preparation of the annual budget
Attends required meetings and training
Conducts departmental and other required meetings for which s/he is responsible
Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
Ensures that all departmental policies and procedures are adhered to
Implements Baywood & Brand promotional programs and procedures
Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
Monitors cleanliness and neatness of departments for which s/he is responsible.
Monitors inventory of supplies, placing orders in a timely manner.
Communicates with other departments, therefore promoting a seamless operation.
Ensures that all equipment is maintained properly. Routinely inspects equipment
Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc.
Administers disciplinary action, following company guidelines
Administers performance appraisals
Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
Participates in safety initiatives and is an integral part of the Safety Committee
Completes incident reports, taking appropriate action. Notifies appropriate parties
Performs role of Manager on Duty as needed
Participates in the BEAR activities and other company sponsored community service & fundraising events
Additional duties may be added at any time at the discretion of management
Additional Skills:
Proficient in Microsoft Office® (Excel, Word)
Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
Proficient in the hotel’s Property Management System preferred
Ability to communicate effectively, both written & oral
Ability to multi-task
Ability to motivate and lead a team
Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
Ability to operate standard office equipment, including: computer, copier, & printer
Ability to perform job duties of all positions within the department
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: Frequently
Sitting: Infrequently
Bending, Stooping, Reaching: Frequently
Lifting, Push/Pull: Often
Driving: Infrequently
Traveling: Infrequently
Environmental Conditions:
Inside: Frequently
Outside: Moderately Frequently
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled