Guest Service Representative

About us

Home2 Suites Austin Cedar Park is a small business in Austin, TX. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Casual work attire
• Flexible working hours
• Relaxed atmosphere
• Safe work environment
• Growth opportunities

Responsibilities:
- Manage the front desk operations and ensure smooth daily operations
- Greet and assist guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls, take messages, and respond to inquiries
- Provide information about hotel facilities, services, and local attractions
- Address guest complaints or concerns promptly and effectively
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Maintain accurate records of guest interactions and transactions

Skills:
- Hotel management experience preferred
- Bilingual or multilingual skills are a plus
- Excellent customer service skills with a friendly and approachable demeanor
- Strong knowledge of hospitality management principles and practices
- Ability to build positive relationships with guests and provide exceptional guest relations
- Proficient in operating phone systems and handling multiple phone lines
- Knowledge of proper phone etiquette and professional communication skills
- Familiarity with hotel operations, including reservations, billing, and room assignments

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person

Salary : $16 - $17