What are the responsibilities and job description for the Assistant General Manager - Hospitality Services position at Home2 Suites Baton Rouge Siegen?
The Home2 Suites Baton Rouge on Siegen Lane is currently hiring for a salaried Assistant General Manager.
The requirements for this position are as follows:
Candidate should have Hilton PEP system experience
Ensures guests receive exceptional service through management of guest service operations, including front desk, housekeeping, laundry and breakfast service.
Candidate is required to work weekends to ensure property is running smoothly and to ensure that all guest complaints are addressed before guest leave the property.
Job Duties
- Interviews, selects & trains associates
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Administers progressive discipline, following company guidelines
- Administers performance appraisals
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements and maintains company and brand promotional programs and procedures
- Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
- Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of operational supplies, placing orders in a timely manner.
- Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc.
- Communicates with other departments, therefore promoting a seamless operation.
- Ensures that all equipment is maintained properly.
- Monitors market operations, i.e. cleanliness, merchandising, and inventory. Places orders in a timely manner.
- Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
- Reviews the guest credit report, addressing any issues
- Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
- Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
- Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
- Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
- Participates in safety initiatives and is an integral part of the Safety Committee.
- Completes incident reports, taking appropriate action. Notifies appropriate parties
- Performs role of Manager on Duty as needed
- Additional duties may be added at any time at the discretion of management.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel management: 3 years (Required)
- Hospitality: 5 years (Required)
Work Location: In person
Salary : $40,000 - $45,000
