What are the responsibilities and job description for the Operations Manager - Front Desk position at Home2 Suites Baton Rouge Siegen?
We are looking for an experienced Hotel Front Desk Manager to join our team.
The successful candidate will be responsible for managing the front desk operations, including greeting customers, handling customer inquiries, and providing excellent customer service.
The Front Desk Manager will also be responsible for managing the front desk staff, scheduling shifts, and ensuring that all customer service standards are met. The ideal candidate should be proficient in using the PEP System. The ideal candidate should have excellent organizational and communication skills, as well as a commitment to providing exceptional customer service. The Front Desk Manager will be responsible for managing the breakfast department, as well as ordering.
Responsibilities:
- Greet customers and visitors in a professional manner.
- Answer phones and direct calls to the appropriate person or department.
- Manage the front desk area and ensure it is organized and clean.
- Handle customer inquiries and complaints in a timely manner.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Schedule front desk and breakfast attendants
- Ensure that all Front Desk Associates are properly trained.
- Assist General Manager with any other assigned duties.
Job Type: Full-time
Pay: From $30,000.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
Experience:
- Hotel: 3 years (Required)
- Supervising: 3 years (Required)
Work Location: In person
Salary : $30,000
