What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Home2 Suites by Hilton Boone?
Join the Rockstars of the Brand New Home2 Suites by Hilton Boone!!
Key Notes:
- Weekend availability required.
- Holiday availability required.
- Shift availability 11p-7a required.
- Accepting candidates for full & part time positions.
Overview
We are seeking a dedicated and enthusiastic 3rd Shift Night Auditor/Front Desk Agent to join our team at our hotel. The ideal candidate will be passionate about providing exceptional customer service and ensuring a pleasant experience for all guests. As the first point of contact for our visitors, you will play a crucial role in creating a welcoming atmosphere and addressing guest needs efficiently.
Responsibilities
- Welcome guests upon arrival and provide a warm, friendly check-in experience.
- Manage reservations, including bookings, cancellations, and modifications, using hotel management software.
- Respond promptly to guest inquiries and requests, ensuring high levels of satisfaction throughout their stay.
- Handle guest complaints with professionalism and resolve issues effectively to maintain guest loyalty.
- Conduct night audits daily, ensuring accurate reporting of daily transactions.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests with recommendations.
- Operate phone systems to manage incoming calls and relay messages appropriately.
- Collaborate with other departments as needed and mainly via hotel log and maintenance tickets.
- Assist in training new staff members on guest service protocols and hotel procedures.
Requirements
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Strong customer service skills with a commitment to providing an excellent guest experience.
- Familiarity with hotel management systems is advantageous; training will be provided as needed.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent verbal and written communication skills are essential for effective interaction with guests and team members.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel's operational needs.
Join our team in giving a peace of our heart to the community of Boone and its visitors, one exceptional hotel experience at a time!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Application Question(s):
- Are you interested in full or part time?
Ability to Commute:
- Boone, NC 28607 (Required)
Work Location: In person
Salary : $15
