Assistant General Manager of Hospitality

ASSISTANT GENERAL MANAGER Job Description :

Job Duties:

1. Supervise, manage and coordinate activities of staff in front office area.

2. Assist manager in ongoing training sessions and seminars.

3. Assist Manager with staff meetings.

4. Assist Manager with interviewing and hiring staff members.

5. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and request for services are carried through in a very timely manner.

6. Verify daily printout listing guest arrivals and GSA receives guest folios.

7. Correspond with group and travel agents to answer special requests for rooms and rates.

8. Solicit new accounts and maintain existing accounts. Coordinate sales blitz with sales.

9. Assist and develop new ideas for marketing and sales of the hotel with the manager. 10. Attend organization and chamber meetings with manager.

11. Delegate and train GSA in all aspects of front desk operations and coordinating information with housekeeping and maintenance with assistance of manager.

12. Acquainted with all aspects of hotel and job duties of each staff position in the hotel.

13. Have a thorough knowledge of all emergency procedures and how to follow the steps.

14. Interact with guests for guest feedback and maintaining hotel service scores.

15. Being part of team to maintain high guest service scores.

16. Perform all other duties as requested by Supervisor or Manager.

17. INSPIRE EVERY DAY

General Description: The AGM is responsible for assisting manager with all aspects of hotel operations, ongoing satisfaction of hotel guests and increasing sales through efficient sales and relationship building techniques. Ensuring the highest level of services possible in an efficient, courteous, and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. Must be available and work at least a minimum of fifty (50) hours per week at the hotel.

Basic Criteria: Must have excellent communication, interpersonal skills, and the ability to take responsibility and delegate to others. Must be in professional business attire at all times.

Weight Requirement: Must be able to push, pull and lift weight limits of 40-60 pounds.

Join our team as an Assistant Manager where you can make a difference every day by leading our staff and enhancing the guest experience for our customers!

Job Type: Full-time

Expected hours: No less than 50 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Carlsbad, NM 88220 (Required)

Ability to Relocate:

• Carlsbad, NM 88220: Relocate before starting work (Required)

Work Location: In person