What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites by Hilton Carlsbad NM.?
About us
Home2 Suites by Hilton Carlsbad NM. is a small business in Carlsbad, NM. We are professional, agile, professional and our goal is to Inspire Every day.
Our work environment includes:
- Growth opportunities
- Modern office setting
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong verbal and written communication skills
- Multilingual abilities are a plus
- Proficient in using phone systems and handling multiple calls simultaneously
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of hotel management systems is preferred
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and ability to think on your feet
Requirements:
- High school diploma or equivalent required; additional education in hospitality is a plus
- Previous experience in guest services or front desk operations preferred
- Familiarity with night audit procedures is an advantage
Join our team and enjoy the following benefits:
- Competitive pay rate based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development programs
If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
JOB DUTIES: Keep accurate accounts of cash, checks and charge transactions. Responsible for calculating daily deposits, daily adjustments, and all other transactions for day. Ensures accuracy of reports. Daily management of paperwork. a. Occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file and housekeeping report b. Complete report summary and audit procedures for the day c. Balance entries and record financial transactions d. Record transactions to pertinent month-end report Check room charges and rates for accuracy and make sure the register equals starting drawer. Monitor room availability. Block rooms and handle special requests. Offer and properly record requests for wake-up calls. Have a thorough knowledge of all emergency procedures and how to follow the steps. Sort, wash and fold linen. Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in breakfast area Prepare breakfast by 6:00AM and replenish as needed. Perform all duties as Guest Service Agent. Interact with guest for guest stay feedback and maintaining hotel service scores. Being part of team to maintain high guest service scores. Perform all other duties as requested by Supervisor or Manager INSPIRE EVERY DAY.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Nights as needed
- Overnight shift
- Weekends as needed
Ability to Commute:
- Carlsbad, NM 88220 (Required)
Ability to Relocate:
- Carlsbad, NM 88220: Relocate before starting work (Required)
Work Location: In person
Salary : $14
