What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites By Hilton Dallas West?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and payment processing
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hospitality: 2 years (Required)
- Hotel experience: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Dallas, TX 75211 (Required)
Work Location: In person
Salary : $15 - $16