Hotel Night Auditor

Job description:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Home2Suites in Kalispell, MT.

Job Purpose:

Everyone remembers a first impression and friendly face! We're looking for an outgoing and friendly team player to be a welcoming persona at our front desk in the late hours and early mornings! A desire to be at service to our guests during every point during their stay, from a late night check-in to an early morning departure; is a must!

• Reconcile and complete all daily front desk agents’ work
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
• Perform duties of front desk agent
• Adhere to applicable Company Standard Operating Procedures
• Functions while at the front desk:
• Take every opportunity to amaze the guests
• Smile, have eye contact and greet guests immediately o Actively solicit feedback from guests
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs
• (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
• Assist guests with luggage upon their arrival to and departure from the hotel o
• Use the guests’ names
• Be knowledgeable and helpful about the local area, the hotel and hotel services o
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests’ with laundry/dry cleaning needs
• Know of incoming VIPs
• Adhere to applicable Company Standard Operating Procedures

Qualifications and Requirements:

High school diploma or equivalent education preferred.

No prior experience required. Hospitality experience desired.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Other:

• Being passionate about people and service.
• Have the ability to work a flexible schedule including weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Job Type:

Full-time

Pay: $19-20/hr

Shift:

• 8 hour shift
• Overnight shift

Experience:

• Hospitality experience: 1 year (Preferred)

Ability to Commute:

• Kalispell, MT (Required)

Ability to Relocate:

• Kalispell, MT: Relocate before starting work (Required)

Work Location:

In person

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Holidays
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $19 - $20