What are the responsibilities and job description for the Part-Time Front Desk Associate position at Home2 Suites by Hilton Melbourne/Viera?
The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
What you will be doing
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
- Register guests in OnQ and follow proper check-in, check out procedures.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
- Post charges to individual room or master account.
- Manage cash/credit transactions and maintain a personal bank.
- Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary.
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
Salary : $14 - $15
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