What are the responsibilities and job description for the Night Auditor position at Home2 Suites by Hilton Pigeon Forge?
We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Overtime
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Preferred)
Work Location: In person
Salary : $16