What are the responsibilities and job description for the Front Desk Associate position at Home2 Suites by Hilton Queensbury?
Description
Description
The Home2 Suites by Hilton in Queensbury, NY is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk Associate. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation. Full time or part time hours.
This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.
Responsibilities and Duties
- Enthusiastically greet and welcome every guest upon arrival and throughout stay
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
- Registers guest into the Hotel in a prompt and courteous manner
- Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
- Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
- Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service
- Maintains a house bank and keeps an accurate report of daily receipts and deposits
- Handle hotel emergency procedures and situations with maturity and professionalism
- Complete knowledge of all hotel rates and promotions
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff
- Reports any maintenance, security, or safety issues to the appropriate staff
- Takes on additional duties as requested by management.
Requirements
Requirements
- Knowledge of Hilton OnQ PMS, is a plus
- General knowledge of front office operations at a hotel
- Computer experience
- Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
- Must be able to work a flexible schedule AM/PM including weekends and holidays
- Must be able to work on your feet for extended periods of time