What are the responsibilities and job description for the Front Desk Agent - Full Time position at Home2 Suites by Hilton sanford fl?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable stay. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain a clean and organized front desk area.
- Process reservations and cancellations through our booking system.
- Assist with guest requests, including room changes or special accommodations.
- Conduct night audits as required, ensuring all financial transactions are accurately documented.
- Utilize phone systems to manage incoming calls and relay messages promptly.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Uphold high standards of guest relations by addressing concerns or complaints in a professional manner.
Qualifications
- Previous experience in hotel or resort environments is preferred but not required.
- Strong knowledge of hospitality management principles is an advantage.
- Excellent guest services skills with an emphasis on guest relations.
- Familiarity with hotel management software is a plus.
- Proficient in phone etiquette and communication skills.
- Ability to work flexible hours, including nights and weekends as needed.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Phone etiquette: 1 year (Required)
Ability to Commute:
- Sanford, FL 32771 (Required)
Work Location: In person