What are the responsibilities and job description for the Guest Service Agent position at Home2 Suites by Hilton Springfield, Illinois?
*Overview*
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier hotel. This role is essential in providing exceptional guest experiences and ensuring smooth operations at the front desk. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism and courtesy.
*Duties*
- Greet guests warmly upon arrival and provide them with information about the resort and its amenities.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries via phone systems, addressing concerns or requests promptly and effectively.
- Maintain a thorough understanding of hotel management software to assist guests with reservations and billing inquiries.
- Provide excellent guest relations by anticipating needs and resolving issues in a timely manner.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to ensure seamless service delivery throughout the resort.
- Uphold high standards of cleanliness and organization at the front desk area.
*Qualifications*
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Familiarity with hospitality management principles and practices is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficient in using phone systems and hotel management software; experience with night audit procedures is advantageous.
- A positive attitude, attention to detail, and the ability to work well under pressure in a fast-paced environment are crucial for success in this role.
Join us in creating memorable experiences for our guests while fostering an environment of teamwork and excellence!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Springfield, IL 62703: Relocate before starting work (Required)
Work Location: In person
Salary : $16