What are the responsibilities and job description for the Front Desk Associate position at Home2 Suites by Hilton - Troy?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team brand new hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Address guest inquiries and concerns promptly, ensuring a high level of guest satisfaction.
- Conduct night audits as required, balancing accounts and preparing reports for management.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Handle phone calls professionally using phone systems, providing information or directing calls as necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
Skills
- Strong background in guest services with experience in a resort or hotel environment preferred.
- Excellent phone etiquette and communication skills to interact effectively with guests and team members.
- Familiarity with night audit procedures is a plus.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Proficiency in hospitality management software is an advantage.
- A friendly demeanor with the ability to remain calm under pressure while multitasking in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Rotating weekends
Work Location: In person
Salary : $10
