What are the responsibilities and job description for the Front Desk Supervisor position at Home2 Suites by Hilton Virginia Beach Princess...?
**Job Overview:**
We are seeking a Front Desk Supervisor to join our team at a resort in a customer-facing role. The ideal candidate will have a strong background in hospitality management and guest services, ensuring exceptional customer service experiences.
**Responsibilities:**
- Oversee all front desk operations and ensure efficient guest check-in and check-out processes
- Manage reservations, cancellations, and room assignments
- Train, supervise, and support front desk staff to deliver outstanding guest services
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a welcoming and organized lobby area
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests
- Utilize phone etiquette to handle incoming calls and messages effectively
- Multilingual skills are a plus for assisting international guests
**Requirements:**
- Previous experience in hospitality, front desk management, or guest relations
- Strong customer service orientation with excellent communication skills
- Ability to multitask in a fast-paced environment
- Bilingual proficiency is advantageous
- Knowledge of reservation systems and hotel software
- Flexibility to work varying shifts including weekends and holidays
Join our team as a Front Desk Supervisor and contribute to creating memorable experiences for our guests through top-notch service!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Virginia Beach, VA 23453 (Required)
Ability to Relocate:
- Virginia Beach, VA 23453: Relocate before starting work (Required)
Work Location: In person
Salary : $16