What are the responsibilities and job description for the Assistant General Manager (AGM) position at Home2 Suites by Hilton Youngstown?
Hotel Assistant General Manager
Job Objective: Directs and coordinates hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on mission, guest, employee, and owner satisfaction. Is familiar with and complies with the property’s mission and standards in performing all key areas of accountability and other essential duties and responsibilities.
- Plans, develops, and implements the property’s policies and goals, maximizing standards of guest service, occupancy rates, and revenue goals.
- Ensures guests receive professional, efficient, prompt and courteous service.
- Ensures training and development of hotel staff to enable effective job performance, teamwork attitude, and clear communications. Ensures hotel staff compliance to assigned position performance standards.
-Leads front desk staff in managing hotel reservations system to goal.
- Accurately manages petty cash bank, audit files and procedures, accounts receivable, manager’s checkbook and check register, daily purchase records, and all other accounting records as required.
- Confers with General Manger, Director of Operations, and other assistant managers and department heads to review daily activity, operating, and sales reports. Recommends needed changes in programs or operations.
- Performs daily and weekly property inspections. Ensures property, grounds, physical plant, and work areas are maintained to standard, and that all safety equipment and conditions are to code. Monitors maintenance progress and FF&E conditions; recommends improvements; prepares status reports.
- Ensures hotel supplies are ordered and stocked in advance of need. Performs weekly & monthly inventories.
- Liaisons with guests, staff, and vendors to resolve conflicts courteously and professionally.
- Cultivates strong working relationships and communications with hotel staff, executive staff, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
- Responds to all guest and employee emergencies.
- Updates rates in computer system.
- Acts as hotel public relations director, and promotes the property within the hotel industry, local community, and trade associations.
- Upholds and enforces the property’s mission and standards.
Other Duties and Responsibilities:
- Works weekend and holiday shifts as Manager on Duty, as assigned.
- Fills in as needed for Night Audit and Front Desk coverage, as well as other department shift coverage.
- Ensures effective, timely, and accurate communications flow with regard to policies and procedures, achievement of hotel goals, etc.
- Ensures hotel staff is provided uniforms and name tags, and upholds property grooming standards. Ensures hotel staff compliance with all safety and health requirements of the hotel, state, and federal regulations. Initiates Safety Training.
- Carries out all reasonable requests of management not listed above.
Supervisory Responsibilities: Manages hotel front desk, night audit, etc. as applicable. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; arranging fill-ins; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, etc.
Job Type: Full-time
Pay: $32,000.00 - $37,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $32,000 - $37,000