What are the responsibilities and job description for the Front Desk Agent 7am-3pm (Part-time and Full-time) position at Home2 Suites by Hilton?
PERFECT OPPORTUNITY FOR RETIRED INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS!
*Tuition Reimbursement for college students/adults going back to school*
*Employee Referral Program*
*Hilton Team Travel Rewards Program*
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Assist guests with any requests or issues they may have during their stay
- Provide information about hotel amenities, local attractions, and dining options
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in a front desk or customer service role is preferred
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and hotel management software
- Multilingual skills are a plus
- Strong attention to detail and organizational skills
- Ability to handle difficult situations with professionalism and empathy
- Knowledge of hospitality industry practices and standards
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and amenities
If you are a motivated individual who thrives in a customer-oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Life insurance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16
