Demo

Guest Service Representative

Home2 Suites by Hilton
Bismarck, ND Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/26/2025

Guest Service Representative

Home2 Suites by Hilton - Bismarck, ND

Working somewhere you'd rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career...with a starting hourly rate depending on experience.

Home2 Suites by Hilton - Bismarck, ND is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

  • We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
  • We believe in "Bringing Our Best" every day and "Know that we work better when we work together" - which are two of our core values.
  • Finally, we work hard - and CELEBRATE our success together!!

The Position : We're looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

The Perks : In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

  • We Invest in Your Future Success! Training and development programs available.
  • Enjoy the Holidays! We offer 6 holidays (paid at time and half for hours worked).
  • Employee Social Events! Who can't use a great party!?
  • Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.
  • Paid Time Off (PTO) accrual starting on your first day of work.
  • The Responsibilities :

  • Attending to guest registration, room assignments, and special requests
  • Take, modify, and update room reservations
  • Accurately record and process guest charges, credits, and payments
  • Protect and securely handle all guest information
  • Assist and respond to all guest inquiries in person, phone, or email as appropriate
  • Find the win-win in resolving guest concerns or complaints
  • Deliver the Brand and Company promises
  • The Requirements :

  • Must have a professional, warm, and approachable disposition
  • Fluently read, write, and speak English
  • Demonstrated ability to remain level-headed in hectic and tense situations
  • Equal Employment Opportunity

    We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

    We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

    Apply...come on...see if this position is a good fit?

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Guest Service Representative?

    Sign up to receive alerts about other jobs on the Guest Service Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $30,661 - $47,520
    Income Estimation: 
    $50,653 - $75,276
    Income Estimation: 
    $33,380 - $42,539
    Income Estimation: 
    $30,661 - $47,520
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Home2 Suites by Hilton

    Home2 Suites by Hilton
    Hired Organization Address Bismarck, ND Full Time
    Room Attendant Home2 Suites by Hilton - Bismarck, ND Working somewhere you'd rather not be? Are you looking for your nex...
    Home2 Suites by Hilton
    Hired Organization Address Bismarck, ND Full Time
    Housekeeping Supervisor Home2 Suites by Hilton - Bismarck, ND Working somewhere you'd rather not be? Are you looking for...
    Home2 Suites by Hilton
    Hired Organization Address Longmont, CO Full Time
    Compensation Type Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compan...
    Home2 Suites by Hilton
    Hired Organization Address Whitestown, IN Full Time
    About The Role We are seeking a highly motivated and experienced Guest Services Manager to join our team at Home2 Suites...

    Not the job you're looking for? Here are some other Guest Service Representative jobs in the Bismarck, ND area that may be a better fit.

    Guest Service Representative

    Nothing Bundt Cakes - Bismarck, Bismarck, ND

    Guest Services Representative

    Bird Dog Equity Partners LLC, Bismarck, ND

    AI Assistant is available now!

    Feel free to start your new journey!