What are the responsibilities and job description for the Housekeeping Supervisor position at Home2 Suites by Hilton?

Housekeeping Supervisor

Home2 Suites by Hilton - Bismarck, ND

Working somewhere you'd rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career...with a starting hourly rate depending on experience

Home2 Suites by Hilton - Bismarck, ND is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
We believe in "Bringing Our Best" every day and "Know that we work better when we work together" - which are two of our core values.
Finally, we work hard - and CELEBRATE our success together!!

The Position : We're looking for a Housekeeping Supervisor to lead our Housekeeping team in the absence of the Executive Housekeeper to deliver a clean hotel that demonstrates our eye for detail and passion for perfection. Housekeeping Supervisors demonstrate professionalism as they manage and develop their team members to deliver a fresh and ready hotel everyday - allowing us to deliver on our mission of an exceptional experience for our guests. Additionally, Housekeeping Supervisors contribute to the overall safety and security of the hotel by reporting damage, promoting safe working habits, and providing support in emergency situations.

The Perks : In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

We Invest in Your Future Success! Training and development programs available.

Enjoy the Holidays! We offer 6 holidays (paid at time and half for hours worked).

Employee Social Events! Who can't use a great party!?

Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.

Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities :

Plans and directs the day-to-day operations of the housekeeping department in the absence of the Executive Housekeeper

Assigns daily task sheets to room attendants

Oversee operations of the hotel laundry

Assigns special cleaning duties as part of the hotel's deep cleaning program

Manages master key distribution and with room attendants

Confirms guest's special requests are completed appropriately

Daily inspects guest rooms and public areas of the hotel - correcting areas that are short of the hotel's cleanliness standard

Maintain clean and organized storage areas of the department

Provide for shift-to-shift and department communication

Assist in maintaining weekly department schedules that comply with the hotels operation and department staffing guidelines

Assist in maintaining department payroll hours / dollars within budget requirements

Provide training as requested by the Executive Housekeeper to develop and retain a high-performance team; provide encouragement and correction as appropriate

Provide input to the hotel's General Manager during the annual budgetary process

Leads the housekeeping team through actions that model a service and quality mindset

Promotes a safe workplace

Manage and maintain employee's workplace health and safety training

Identify and correct unsafe employee actions

Stay current on equipment, chemicals and supplies in use

Proactively identify safety hazards

Comply with workplace safety rules and regulations

Assist in maintaining appropriate par levels of equipment and supplies in the department

Report any damage, mechanical problems, or missing room equipment / items

Assist in maintaining Lost and Found items securely and follow proper documentation and procedures

Ensure deep cleaning programs are maintained per standards

The Requirements :

Must have a professional, warm, and approachable disposition

Must be able to successfully prioritize and complete tasks through team members in prescribed timeframe

Effectively communicate with team members, management, and guests

Good eye for detail

Demonstrated ability to remain level-headed in hectic and tense situations

Working knowledge of hotel operations and the equipment used in the housekeeping department

Ability to adequately communicate with both English and non-English speaking team members

Why Should You Apply?

We offer competitive pay

We are small enough to be like family...and large enough to be the support you need in what can be a challenging position!

We have multiple hotels that offer endless advancement and professional development opportunities.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

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