Demo

Guest Service Agent

Home2 Suites Eugene Downtown
Eugene, OR Full Time
POSTED ON 3/11/2025 CLOSED ON 3/24/2025

What are the responsibilities and job description for the Guest Service Agent position at Home2 Suites Eugene Downtown?

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Behaviors

Preferred
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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