What are the responsibilities and job description for the Front Desk Agent - Home2 position at Home2 Suites - Jackson, MI?
Come join the team at Home2 Suites who have received praise and heartfelt gratitude from our guests. We are hiring for Front Desk staff that believe – “In the hospitality industry, service is in our hearts: willing to go above and beyond for each guest”. Was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2024.
We offer a referral bonus program for all levels.
Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard.
- Paid Holiday for Full Time/Part Time – Upon hire.
- Paid Time Off for Full Time/Part Time – 6 Months of Service.
- Nationwide Employee Stay Discounts for Hotel Brand.
Qualifications:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.
- Ability to understand and follow directions.
- Excellent customer service skills.
- Hotel experience is preferred, not required.
Responsibilities:
- Responsible for greeting customers immediately with a friendly and sincere welcome.
- Will use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures.
- Creating guest reservation, completing guest registration, applying charges and payment to guest folios.
Visit company website: www.dorahg.com
