What are the responsibilities and job description for the Front Office Agent position at Home2 Suites Lexington?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Make new reservations for incoming guest.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Knowledgeable of immediate area, services, attractions, and events.
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Knowledgeable of fire and emergency procedures.
Specific experience we're seeking:
Previous experience in a Front Desk or customer facing role strongly encouraged.
Use of PEP a huge plus.
Works well under pressure, dealing with many arrivals and departures within a short period of time.
- Able to accommodate a flexible schedule that may include weekends and/or holidays.
- Familiar with hotel systems and operations, and can enter in information accurately.
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Outside-of-the-box thinker who takes initiative to creatively solve problems.
Currently looking for 1st and 2nd shift.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- 8 hour shift
- Day shift
- Holidays
- Night shift
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Weekend availability
Ability to commute/relocate: -
Lexington, KY 40509: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year Location: One location
