What are the responsibilities and job description for the Guest Services/Night Auditor position at Home2 Suites Sevierville?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting night audits, and providing excellent guest services. The ideal candidate will have strong customer service skills, experience in hotel management, and the ability to handle various tasks efficiently.
Responsibilities
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Provide exceptional guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Maintain accurate records of room availability and reservations.
- Handle phone systems effectively to assist guests with their needs.
- Collaborate with other departments to ensure seamless operations throughout the hotel.
- Prepare daily reports for management review.
- Uphold hotel policies and procedures while maintaining a welcoming environment for guests.
Requirements
- Previous experience in night audit or similar roles within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with hotel management software and front desk operations.
- Excellent communication skills; multilingual abilities are a plus.
- Ability to work independently during overnight shifts while managing multiple tasks efficiently.
- Knowledge of phone systems and effective communication techniques.
- Attention to detail and strong organizational skills are essential for this role.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Sevierville, TN 37862 (Required)
Ability to Relocate:
- Sevierville, TN 37862: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16