What are the responsibilities and job description for the Guest Services Representative position at Home2 Suites Sevierville?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests, whether they are staying at our hotel, resort, or other hospitality venues.
Duties
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Manage reservations and ensure accurate information is maintained in the system.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist with phone calls using proper phone etiquette, addressing inquiries promptly and courteously.
- Uphold the highest standards of hospitality in all interactions with guests.
Skills
- Bilingual or multilingual skills are highly desirable to cater to a diverse clientele.
- Strong background in hospitality or hotel management is preferred.
- Experience at the front desk of a hotel or resort is an asset.
- Proficient in using phone systems and demonstrating excellent phone etiquette.
- Exceptional communication skills with a focus on guest services.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail.
Join us in providing outstanding service that leaves a lasting impression on our guests!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Sevierville, TN 37862 (Required)
Ability to Relocate:
- Sevierville, TN 37862: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16