What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites Springdale Cincinnati?
- Greet customers immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information
- Be an expert of the property and of the local area.
- Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
- Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Complete all other assignments, duties and tasks as assigned
- Positive
- Genuine
- Honorable
- Caring
- Passionate
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Cincinnati, OH 45246 (Required)
Work Location: In person
Salary : $12 - $15
