What are the responsibilities and job description for the Assistant Maintenance Engineer (Home2 Suites/Tru by Hilton- Lumberton, NC) position at Home2 Suites/Tru by Hilton- Lumberton, NC?
POSITION SUMMARY:
Responsible for helping to achieve ongoing guest satisfaction and team goals through the washing, drying and folding of linen, as well as treating stains, in accordance with Health Department, Hilton brand and hotel guidelines. Support, interact with and respond to any team member needs in a professional and gracious manner consistent with the Home2 Suites/TRU by Hilton and Hilton Worldwide Mission Statement. Work in a safe manner at all times.
Laundry attendants must understand that they are a part of a larger housekeeping department and their work reflects not only the department but the entire hotel team, Home2 Suites/TRU by Hilton and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team members expectations.
2. Sort, launder, fold and store hotel linens in the laundry area.
3. Maintain safety and security at all times fire safety, laundry chutes, storage rooms and stair wells.
4. Cleansers, bleaches and detergents can be hazardous if handled inappropriately always handle safely, know MSDS organization
5. To understand all Health Department standards of cleanliness use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
6. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
7. Inspect dirty linen for stains / tears prior to washing; inspect clean linen for condition, tears and stains according to Hilton QA standards.
8. Attention to detail linens must have a quality feel as well as be extremely clean; support the room attendants by stocking linens in the correct location, quantity and condition, to minimize waiting.
9. Follow hotel procedures for daily operations, cleaning and monitoring of washing machines and dryers.
10. Maintain laundry and storage room in clean and neat condition, shelf organization in the linen storage room.
11. Report on maintenance problems.
12. Special projects as assigned by Manager / Supervisor.
13. Certain uniform components are issued by the hotel (nametags); hotel issued items should be worn only during hotel shifts. For safety purposes, non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE:
High School diploma or GED;
Six to twelve months related experience and/or training; or equivalent combination of education and experience.
Ability to read & write in English, perform mathematical computations such as adding, multiplying.
Ability to effectively communicate with guests, utilizing tact & diplomacy and solve practical problems.
General Skills: knowledge and experience of general carpentry, exterior finishing, interior finishing, plumbing, electrical, HVAC, FF&E, landscaping, and information systems technology.
PHYSICAL/MENTAL DEMANDS:
While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.
Physical and Mental Demands and the Environmental Factors
Occasional (1 33% of the time)
Frequent (34 66% of the time)
Constant (67 100% of the time)
1. _F__ Requires bending or twisting
2. _C__ Requires walking and running
3. _F__ Requires kneeling, crouching, stooping or crawling
4. _F__ Requires repetitive movement
5. _F__ Requires standing
6. _C__ Requires using hands to handle, control, or feel objects, tools or controls
7. _F__ Requires working outside in all types of weather conditions
8. _O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
1. Work environment includes large equipment, specialized tools, hot water, chemical & cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid.
2. Sleeping rooms, public areas or event room environments, outdoors and on the roof as needed.
3. Flexible schedule can vary from week to week; you must be available to work on weekends and holidays.
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or manager from requesting that employees provide duties outside of those listed in the job description.
Responsible for helping to achieve ongoing guest satisfaction and team goals through the washing, drying and folding of linen, as well as treating stains, in accordance with Health Department, Hilton brand and hotel guidelines. Support, interact with and respond to any team member needs in a professional and gracious manner consistent with the Home2 Suites/TRU by Hilton and Hilton Worldwide Mission Statement. Work in a safe manner at all times.
Laundry attendants must understand that they are a part of a larger housekeeping department and their work reflects not only the department but the entire hotel team, Home2 Suites/TRU by Hilton and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team members expectations.
2. Sort, launder, fold and store hotel linens in the laundry area.
3. Maintain safety and security at all times fire safety, laundry chutes, storage rooms and stair wells.
4. Cleansers, bleaches and detergents can be hazardous if handled inappropriately always handle safely, know MSDS organization
5. To understand all Health Department standards of cleanliness use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
6. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
7. Inspect dirty linen for stains / tears prior to washing; inspect clean linen for condition, tears and stains according to Hilton QA standards.
8. Attention to detail linens must have a quality feel as well as be extremely clean; support the room attendants by stocking linens in the correct location, quantity and condition, to minimize waiting.
9. Follow hotel procedures for daily operations, cleaning and monitoring of washing machines and dryers.
10. Maintain laundry and storage room in clean and neat condition, shelf organization in the linen storage room.
11. Report on maintenance problems.
12. Special projects as assigned by Manager / Supervisor.
13. Certain uniform components are issued by the hotel (nametags); hotel issued items should be worn only during hotel shifts. For safety purposes, non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE:
High School diploma or GED;
Six to twelve months related experience and/or training; or equivalent combination of education and experience.
Ability to read & write in English, perform mathematical computations such as adding, multiplying.
Ability to effectively communicate with guests, utilizing tact & diplomacy and solve practical problems.
General Skills: knowledge and experience of general carpentry, exterior finishing, interior finishing, plumbing, electrical, HVAC, FF&E, landscaping, and information systems technology.
PHYSICAL/MENTAL DEMANDS:
While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.
Physical and Mental Demands and the Environmental Factors
Occasional (1 33% of the time)
Frequent (34 66% of the time)
Constant (67 100% of the time)
1. _F__ Requires bending or twisting
2. _C__ Requires walking and running
3. _F__ Requires kneeling, crouching, stooping or crawling
4. _F__ Requires repetitive movement
5. _F__ Requires standing
6. _C__ Requires using hands to handle, control, or feel objects, tools or controls
7. _F__ Requires working outside in all types of weather conditions
8. _O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
1. Work environment includes large equipment, specialized tools, hot water, chemical & cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid.
2. Sleeping rooms, public areas or event room environments, outdoors and on the roof as needed.
3. Flexible schedule can vary from week to week; you must be available to work on weekends and holidays.
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or manager from requesting that employees provide duties outside of those listed in the job description.