What are the responsibilities and job description for the Maintenance Technician position at Home2 Suites Winter Haven?
As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.
The Maintenance Assistant plays a key role in maintaining the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan with company match
- Discounts on hotel rooms worldwide
- Direct deposit payroll
Responsibilities
- Work closely with the Chief Engineer and Housekeeping team to inspect property daily identifying current and potential safety and/or maintenance needs
- Prioritize maintenance problems, complaints, and work orders using our digital work order platform
- Troubleshoot and perform maintenance operations for the property including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the hotel
- Maintain an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all hotel equipment
- Maintain cleanliness of grounds and attractiveness of landscaping
- Ensure cleanliness and orderliness of all work space and storage areas
- Ensure pool is properly maintained to include cleanliness and chemical content
- Maintain the building exterior if not serviced by a contractor (e.g. lawn care, painting, etc).
- Responsible for completing all required shift paperwork and reports accurately and completely in our digital work order platform.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
- Must be able to communicate effectively verbally and in writing with guests and staff
- Basic knowledge of plumbing, electrical, HVAC, refrigeration, carpentry, painting, dry walling, carpeting repair, safety operating systems.
- Must have basic computer and keyboard skills.
- This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, twisting, using arms and hands, and attention to detail.
- Ability to work a flexible schedule to include mornings, days, evenings, weekends, and holidays.
*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
