Night Auditor

Night Auditor

Position Overview: The primary purpose of the Night Auditor is to provide guests with an excellent hotel experience while functioning as the sole Front Office Associate during the overnight shift.

Work Performed:

• Greet guests upon arrival with a warm and sincere welcome.
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.
• Issue keys while ensuring utmost safety and confidentiality.
• Maintain and protect guest privacy and discretion.
• Settle guest accounts while ensuring all services standards are followed.
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies.
• As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
• Builds strong rapport with support departments.
• Create reservations for guests who are at the desk or who call in after hours.
• Consistently offers professional, engaging and friendly service.
• Provide accounting support to the hotel by ensuring all revenues are posted to the correct department , balance the guest ledger on a daily basis, and complete all necessary reports .
• Address guest complaints, issues, and/or requests in a friendly and professional manner , taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
• Provide reports to management about asset utilization and audit results .
• Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report.
• May be required to make management decisions in a manager's absence.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.
• Any and all other work as required to complete the primary purpose of the position.

Job Requirements

• Prior experience performing basic accounting duties.
• Use computers and computer systems (including hardware and software) to enter data or process information.
• Flexible to working nights, weekends, and holidays

What You Can Expect -

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Hotel Discounts
• Safe Work Environment
• Creating memorable experiences one guest at a time
• Opportunities for advancement

Who We Are

We are a company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. We are committed to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised as piloted by our Guiding Principles – Associate Engagement, Presentation of our Hotel, Driving Guest Loyalty, Community and Global Focus, and Ensuring Financial Success.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Cranberry Township, PA 16066 (Required)

Work Location: In person

Salary : $17