Front Office Manager

Wurzak Hotel Group is seeking a Front Office Manager to lead the front office team and guarantee the efficient execution of all front office responsibilities.

Areas of responsibility include Guest Services/Front Desk.  As a department head, directs and works with managers and employees successfully executing all front office operations, including guest arrival and departure procedures.  Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

General Requirements 

·         Interview, hire, train, cross-train, schedule, coach, counsel, and discipline associates and perform annual performance evaluations.

·         Efficient daily operation of Guest Services, while adhering to budget guidelines.

·         Manages day-to-day operations, ensuring the quality standards and meeting the expectations of the guests on a daily basis. 

·         Develop specific goals and plans to prioritize, organize, and accomplish your work.

·         Maintain adequate and accurate room inventory.  Monitors availability and reservations regrets. 

·         Respond to guest questions, concerns, comments, and requests promptly, courteously and professionally.

·         Ensure that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. 

·         Verify nightly audits to ensure all financial controls are being met.

·         Maintain working relationships and communicate with all departments.

·         Ensure implementation of all hotel policies and house rules.

·         Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. 

·         Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

·         Encourages and building mutual trust, respect, and cooperation among team members. 

·         Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

·         Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers, and other employees.

·         Monitor all V.I.P. guests and requests.

·         Any other tasks/duties as requested by management.

Education and Experience

·         Associate degree or equivalent experience. 

·         Minimum 3 years hotel operation management experience.

·         Extensive knowledge of all hotel departments. 

Our Perks

·         Competitive Salary

·         Paid Time Off

·         Medical, Dental, Vision health insurance

·         Robust supplemental insurance for Life, AD&D, Pets, legal and more

·         Wellness programs for mental, physical, and financial wellness

·         Hotel and travel discounts

·         Generous retirement/401k benefits

·         Education and professional development

Who we are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

Find out more about us on our website or click here to visit our LinkedIn page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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