General Manager

Job Responsibilities

• Strategically plans, develops and implements company policies and goals.
• Directs activities of divisions or departments such as Front Office, Housekeeping, F&B, Sales, Engineering, to affect operational efficiency and economy.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Insuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
• Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.
• Monitors actual sales and revenues to determine variance and assess goal accomplishments.
• Creating an environment in which all employees have the ability to reach their full potential.
• Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
• Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.
• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
• Perform special projects and other responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Job Requirements

• Must have a minimum of 5 years in hospitality management as a Hotel Manager or in another leadership position
• Bachelor's degree in hospitality management or equivalent of experience and studies
• Understand the mission, vision, and goals of the hotel.
• Must possess excellent communication, follow up, and organizational
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Ability to negotiate, prospect, plan, prioritize, and organize business operations.
• Ability to read and understand financial statements, forecast business, prepare annual budget and marketing plan.
• Proven track record in delivering financial results.
• Proven track record of building a cohesive team and facilitating goal accomplishment.
• Proven track record of positive employee satisfaction scores.
• Understanding of all areas of hotel operations.
• Strong competence in food and beverage operations.
• Commitment to exceptional guest service.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of functions that an associate in the position may be asked to perform from time to time. This document does not create an employee contract, express implied or otherwise and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modified and/or alter any of the duties listed to meet business needs.

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity