What are the responsibilities and job description for the Hotel Security Officer position at Home2Suites?
Wurzak Hotel Group is looking for an experienced Security Officer to support the Security Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center. This position will be responsible for patrolling the hotel and grounds. Respond to security and emergencies in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Operates to the highest standards of honesty and integrity in all aspects of the position.
We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
- Must have open availability for weekends
- Must be flexible for ALL shifts, which are 7AM to 3PM / 3PM to 11PM / 11PM to 7AM
- Conducts patrols of the property, including interior and exterior areas.
- Ensures hotel property is secure and maintained safely.
- Monitors and responds to camera feeds.
- Responds to security and emergency situations.
- Completes shift reports and reports incidents to management.
- Conduct initial investigations.
- Ensures guest and employee safety with vigilance and responsiveness.
- Exercises good judgment and decision-making ability.
- May work independently.
- Perform special projects and other responsibilities as assigned.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Ensure maintenance problems are promptly reported through proper channels.
- Comply with all company policies and procedures.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager/supervisor before leaving work area for any reason.
- On time and at work when scheduled, and in proper uniform.
- Attend department meetings as scheduled.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
- Conduct bag checks on employees when they are done their shift.
- Any other tasks/duties as requested by management.
Education and Experience:
- High school education plus schooling in law enforcement, loss prevention or related major.
- One or more years of hotel security preferred.
- Possesses and exhibits a high degree of honesty and integrity.
- Alcohol awareness and first aid certification preferred.
- Familiarity with hospitality industry practices preferred.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Who we are:
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
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